Newark, Delaware, 19713, USA
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+1 (774) 482 2236
Our network operation centers monitor tens of thousands of infrastructure elements around the clock. High-level NOC management expertise and custom-built systems ensure you and your customers achieve the infrastructure performance and availability needed to grow and thrive with confidence in a quickly changing IT landscape.
|At Tier 1, support includes||initial event correlation.|
|Tier 1 resolution rates||between 60% and 80% of all issues.|
|Tier 1’s expertise to include||a deeper, investigative level of troubleshooting expertise|
|Along with specialized knowledge||for highly involved resolution.|
We detect and identify events from
Responsibilities and tasks may vary from role to role but typical work activities include:
cloud infrastructure, and applications.
This also includes creating incidents and notifying or escalating them to the client or customer until the incident has been acknowledged.
At Tier 1, support includes initial event correlation, infrastructure, and services impact determination, and incident prioritization within established SLA timeframes—in addition to the scope of Notification Support. We work the vast majority of issues to resolution without impacting your team at all. Our Tier 1 resolution rates typically sit between 60% and 80% of all issues.
Our advanced support team expands on Tier 1’s expertise to include a deeper, investigative level of troubleshooting expertise in network and IT technologies along with specialized knowledge for highly involved resolution.